What is Report + Support?

Report + Support is an online tool developed by Culture Shift where staff and students can report issues of bullying and harassment, discrimination, hate crimes, etc anonymously or by providing your contact details, enabling us to contact you to discuss support mechanisms and next steps. 

Report + Support is also home to information about internal and external support, policies and procedures and campaigns. 

Who can make a report?

UWS students and staff can make a report through Report + Support. 

What happens when someone makes an anonymous report?

The report will be viewed by one of our dedicated advisers. 

The advisers will first review the report to identify any risks that relate to our duty of care. If no immediate risk is identified, no further direct action will be taken. If any identifiable information is provided, the adviser will then remove the identifiable information.

The information kept will be for trend analysis and to inform proactive prevention. 

What is the difference between anonymous reports and reports made with contact details? 

UWS does not know who has made an anonymous report and therefore cannot reach out and provide support. Whereas, if someone wants to receive support or consider informal or formal options to address a concern, they would make a report with their contact details and choose to be contacted by an adviser. 

What happens when someone makes a report with their contact details?

An adviser may be one of a small group of university staff based in either Student Services (responding to student reports) or People and OD (responding to staff reports). Each of the advisers is provided with a login and can only access cases assigned to them.

The adviser receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The adviser then logs into Report + Support to access information provided using their personal login details. The adviser then makes contact with the person who has made the report and they arrange a meeting to discuss the report and identify possible options for support. 

What action can you take from anonymous reports?

Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. Our Equality, Diversity and Inclusion Committee will work with relevant areas to address any concerning trends. 

How will UWS manage malicious complaints?

If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.

What do you do with the information gathered from anonymous reports?

UWS will use anonymised data to undertake trend analysis, and this will be used to inform proactive prevention work. 

What do you do with the data gathered from reports made with contact details?

The anonymised data collected from Report + Support is used to produce anonymised annual reports. These reports would include the number of cases within each reporting category, most reported incident types, broken down by month, location, etc.

How secure is the data and information sent through the system?

Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by UWS.  

How long is data sorted on the system?

We will only retain personal data for as long as necessary to fulfil the purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the relevant Records Retention Schedule.

Who are the administrators of the system?

A small number of roles within Student Services and People and OD have administrator access to the system including our Head of Student Development; Wellbeing Manager; Hub Team Manager (for student reports only) and our Employee Relations Business Partner; HR Administrative Officer; EDI Consultant and OD Adviser (for staff reports only).

If you would like to submit a question relating to any element of our Report + Support pages, please contact us with your question by using the Talk To Us link in the top right-hand corner of this page (this link opens a new email message). 


There are two ways you can tell us what happened